At EasyCheckins Technologies Private Limited, we strive to offer reliable services to PG/hostel managers and their residents. We maintain a fair, transparent policy regarding cancellations and refunds.
1. Subscription Cancellations
Property administrators can cancel their software platform subscription at any time. To cancel:
- Log in to your admin panel dashboard, navigate to Account Settings, and select "Cancel Subscription".
- Upon cancellation, your subscription remains active until the end of your current billing cycle (monthly or annual). No further automated debits will occur.
2. Refund Eligibility Guidelines
We issue refunds under the following specific parameters:
- Technical Failures / Double Billing: In the event that a payment transaction is debited twice from your bank account or card due to gateway sync issues, the duplicate amount is fully refundable.
- Activation Failures: If your selected subscription database setup fails to activate within 24 hours of payment clearance, you are eligible for a full refund of that billing cycle fee.
- Claim Window: Refund claims must be reported within 7 business days of the transaction date.
3. Non-Refundable Items
Please note that the following charges are not subject to refund:
- Subscription fees for active service months where the platform administrative database was fully operational.
- Verification suite fees (Aadhaar KYC checks processed through Cashfree APIs) since verification costs are consumed instantly on search parameters.
- Bank processing markup fees, payment convenience fees, and tax components (GST) collected by gateway processors during the transaction.
4. Settlement Timeline
Once a refund request is approved by our billing desk, the amount will be processed and credited back automatically to the original payment source (Credit/Debit Card, Net Banking, or UPI VPA account) within 5 to 7 working days, subject to standard inter-bank reconciliation timelines.
5. Contact Billing Desk
For refund claims, double billing claims, or cancellation assistance, email our finance coordinators at support@easycheckins.in or call us at +91 81250 81258. Please provide your property identifier, transaction reference number, and date.